Help & Questions

Here are the most common questions from real pet parents.
If you don’t see what you’re looking for, feel free to reach out to us anytime.

🐾 1. What makes Célare products different?

All of our products are designed in Montréal with a focus on:

• Safe and gentle formulas for pets

• Premium materials

• Canadian-inspired design

• No alcohol in any of our products

• Eco-friendly and responsible packaging

🎒 2. Are Célare poop bags biodegradable?

Our poop bags are made with 65% certified post-consumer recycled plastic.
They are not biodegradable, but they significantly reduce new plastic waste.

🧴 3. Are the wipes, sprays, and foams safe for all pets?

Yes — our formulas are gentle, alcohol-free, and safe for daily use.
If your pet has known sensitivities, we recommend testing a small area first.

📦 4. How long does shipping take?

Orders are processed within 1–2 business days.
Shipping times vary by region, but orders within Canada typically arrive in 3–7 business days.

💳 5. What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and other secure methods depending on your region.

🔁 6. Can I change or cancel my order?

If your order hasn’t shipped yet, we can help modify or cancel it.
Contact us immediately at info@celare.ca.

💬 7. How do I contact customer support?

You can email us anytime:

📧 info@celare.ca
We aim to respond within 24 hours.