Here are the most frequently asked questions from real pet parents.
If you cannot find the information you are looking for, please feel free to write to us at any time.
🐾 1. What distinguishes Célare products?
All our products are designed in Montreal with particular attention paid to:
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Safe and gentle formulas for animals
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High-quality materials
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A design inspired by Canada
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None of our products contain alcohol.
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Responsible and eco-friendly choices for packaging
🎒 2. Are Célare poop bags biodegradable?
Our poop bags are made from 65% certified post-consumer recycled plastic .
They are not biodegradable, but they significantly reduce the use of new plastic .
🧴 3. Are wipes, sprays and foams suitable for all animals?
Yes — our formulas are gentle , alcohol-free and suitable for everyday use .
If your pet has known sensitivities, we recommend testing the product on a small area before full use.
📦 4. What are the delivery times?
Orders are processed within 1 to 2 business days .
Delivery times vary by region, but orders shipped to Canada typically arrive in 3 to 7 business days .
💳 5. What payment methods do you accept?
We accept major credit cards , as well as Apple Pay , Google Pay and other secure payment methods depending on your region.
🔁 6. Can I modify or cancel my order?
If your order has not yet been shipped, we can help you modify or cancel it .
Please contact us as soon as possible at the following address:
💬 7. How can I contact customer service?
You can write to us at any time at:
📧 info@celare.ca
We strive to respond within 24 hours .
Help & Questions
At Célare, we believe that with a companion, you can go anywhere — with confidence.
Here, there is no need to choose between loving and living: attention, responsibility and details become an everyday elegance.
Share your short trip and add 1 to 3 photos: some stories will be featured on this page.
Célare — it is the art of caring.
Aucune histoire pour le moment. Soyez la première personne à partager ✨
With you, I can go anywhere — with confidence.
I don't have to choose between loving you and living.
At Célare, we don't just sell products:
We transform responsibility, care and attention to detail into everyday elegance.
It's not "design". It's a way of life.
Célare — that's art.